# SoftBank Robotics documentation What's new in NAOqi 2.8?

# Contacting customer support for NAO

To contact SoftBank Robotics Customer Support:

Step | Action
--- | ---
| Submit your request using this on-line form: https://www.softbankrobotics.com/support
| Be as specific as you can, and at least, provide the Serial number of your robot. See below some tips in order to collect all required information.

## How to find the Serial number of your robot

It begins with “P” and consists of a combination of 20 letters and numbers.

Here are four ways to find it:

Ways | Description | Comment
--- | --- | ---
A | It is written on the invoice of your robot. | If you have several robots, you may not use this way as you may have put all the invoices together.
B | It is written on the box containing your robot. | If you have several robots, you may not use this way as you may have mixed the boxes.
C | You can find it on a silver sticker on the robot, behind the battery. To see it, remove the four screws holding the battery cover with a Phillips PH0 screwdriver, and remove the battery. | Choose this method if your robot is turned off and unplugged.
D | It is also stored in the robot’s BodyId key of ALMemory. Tips: you can use Choregraphe to retrieve an ALMemory key value. | Choose this method if your robot is still turned on and connected to the network.

## How to retrieve an issue report

Sending the issue report could be useful when NAOqi has an issue.

It can be done:

- automatically, by enabling the Usage Feedback option, or
- manually, if required by Technical support.

To manually retrieve a issue report:

Step | Action
--- | ---
| Start a SFTP client on the PC side. We recommend Filezilla.
| Fill in the different fields: Host: your “BonjourName.local” or your IP address Username: “nao” by default. Password: with your nao password, (“nao” by default). Port: 22.
| Search the last .dmp file in the directory: /var/lib/minidump/
| Download it in a temporary folder of your computer.
| You can then send it to our support team.

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