# SoftBank Robotics documentation What's new in NAOqi 2.8?

# Troubleshooting

## Connection troubles

For connection troubles, see Connection Management Troubleshooting.

## Robot system update failure

Updating robot system using Choregraphe may failed (may occur only if the current NAO system version is 1.12 or greater).

The error code tab is given hereafter:

Error code | Meaning | Solution
--- | --- | ---
1 | Error while flashing, no valid connection given. | Check your robot connection and retry.
2 | The file to upload does not exist. | Retry and select an existing file.
3 | SSH error. | Retry.
4 | Connection to the robot lost. | Retry.
5 | Authentication error. | Check your robot password and retry.
6 | Invalid upload job. | Retry, if it appends again contact SoftBank Robotics Customer Support at: https://www.softbankrobotics.com/support
7 | Error during transfer: more details. | Retry. A common issue is lake of space on the robot.
126 | Error while planning the upgrade: more details. | Check your image file and retry.

## 3D card problem

Choregraphe does not work with all the 3D card. If it crashes at start up, it probably means that there is a conflict with your 3D card. Please update your graphics card driver and try again. If it does not work, you will see a pop up with an Internet link to the supported graphics card. You should check it out (http://www.ogre3d.org/tikiwiki/Hardware).

Additionally, on Ubuntu, an official AMD driver is known to cause problems with Choregraphe. Its version is `13.101-0ubuntu0.0.1`. The previous version, which version is `2:8.960-0ubuntu1`, does not have these problems. If you want to downgrade the version of the driver, you can do the following:

    sudo apt-get remove fglrx fglrx-updates fglrx-amdcccle fglrx-amdcccle-updates
    sudo apt-get install fglrx=2:8.960-0ubuntu1 fglrx-amdcccle=2:8.960-0ubuntu1

To block the version of your AMD driver, you can do the following:

    sudo apt-mark hold fglrx fglrx-amdcccle

## Find out why a behavior does not work (debug)

You have created a behavior. It is not yet operational. Here is how you can fix the bugs. That it is only possible if the current behavior is playing.

### Testing the boxes one by one

To control a behavior you can: click on Play to load it on the robot. You can double-click on an input or output to stimulate it.

### In Timeline mute a layer

The small eye next to each layer allows you to “mute” a layer: it will be ignored when the behavior is played. This can be useful when you want to debug your behavior.

### Following the box execution

Each time the link between 2 boxes is simulated, the color of the link changes. It is a good way to check the execution.

### Checking the output value

When a box has a value as output, the last value displays in the Tooltip.

### Understand why your box become red

- It becomes red during the execution: an exception raised. It can be because a module cannot be loaded (local NAOqi), does not exist, etc.
- It becomes red before the execution (just after clicking the Play button): the box code contains an error. It can be a typing problem in a Python script.
- It becomes red when finishing execution (on unloading time) and you get a backtrace where an unexpected call to your python box method happens (for example “onInput_onStart”, typically): the method call did not finish before the unloading of the box finished; you must make sure that onUnload call does not finish before any other calls in your box. You can use Python’s threading module and its Lock object to prevent this problem.

### Using self.logger in a Python script

self.logger is standard Python logger created with the Python module Logging.

The log information can be categorized by level of severity (each level has its associated font color in the debug window):

- debug (grey)
- info (black)
- warning (orange)
- error (red)
- critical (purple)

In your Python script, we recommend you to add warning, error and critical logs to inform when you behavior dangerous or erroneous state.

You can also use info and debug to trace execution flow of your behavior.

1. Open the script of a box.

2. Add the self.logger line in a function as below:

       def onLoad(self):
       self.logger.debug("Loaded box %s", self.getName())

3. In the Debug window, select the minimum level of information you want, Debug in our case.

4. Execute the box.

5. All debug message display in the debug window to let you understand what is going on. The potential debug, info, warning, error and critical messages of other functions also display as the minimum level asked is debug.

   If you choose error, you see only error and critical messages.

## NAOqi disconnected unexpectedly

If you get this message while launching Choregraphe, it means the application database NAOqi uses is already locked and therefore the new NAOqi launched by Choregraphe exited/disconnected unexpectedly. To ensure there is no lock, be sure to exit well all NAOqi instances or kill its processes (“killall naoqi-bin” command line under Linux/MacOSX, application manager under Windows).

## Windows only - Choregraphe temporary directories

In version 1.12.0 and previous ones, Choregraphe could have created temporary directories in a wrong path where the Windows Cleaning disk command hasn’t access.

Those directories, named alprojectXXXX_X, can be safely manually removed from the disk.

Their most common locations depend on Windows version:

- on Windows XP:

  C:\Documents and settings\[username]\Local Settings\

- on Windows 7:

  C:\Users\[username]\AppData\Local\

  Where [username] is your own user login.

## Ubuntu 12.04 only - Cannot drag and drop boxes

There is an Ubuntu known issue, impacting Choregraphe, when using unity-2D Window Manager with the Launcher bar in auto-hide mode, or awesome Window Manager.

This bug is documented for unity-2d here: https://bugs.launchpad.net/unity-2d/+bug/987857

Note: This issue is fixed on latest Ubuntu versions (14.04).

To avoid it on Ubuntu 12.04, change:

- your window manager on login screen, or
- your Launcher bar display mode in the settings.

If you have two screens, you can also avoid it by moving the Choregraphe window to the screen where the Launcher bar is not present.

Also, you can drag your box to the screen edge to make appear the Launcher bar, then you will be able to drop it into the Choregraphe diagram.

To check what is your window manager, just type in a shell:

    echo $GDMSESSION

## Ubuntu, French keyboard and IBus - cannot type circumflex accent

You are using a software such as IBus, enabling you to type Chinese or Japanese characters while having only a French keyboard.

But if you wish to type French characters, unfortunately, in Choregraphe, you will obtain: ‘^o’ instead of ‘ô’.

To avoid this, you have to temporarily disable IBus when running Choregraphe.

To do so:

Set the environment variable XMODIFIERS to an empty string when you are running Choregraphe:

    $ XMODIFIERS='' ./choregraphe

To get IBus functionalities back, restart Choregraphe while not modifying the XMODIFIERS variable.

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